Rental Policies

CHECK-IN TIME
Check in time is 2 PM. We strongly recommend that you arrive before sundown, if possible, to avoid looking for your rental home in the dark.

CHECK-OUT TIME
Check out time is 10 AM. Please observe this rule, as our housekeeping staff needs time to prepare for our next guests. Upon leaving, please secure all windows and doors, leave all towels in the home and leave the beds unmade and return keys to the lockbox on your rental door upon departure. If your home requires extra cleaning because you left it in poor condition, you may be charged an additional cleaning fee. KEYS will be issued at check-in. A charge per key will be deducted from your security deposit for keys not returned.

TRIP INTERRUPTION INSURANCE
You may choose to purchase travel insurance separately. An option is www.InsureMyTrip.com for details and to purchase. The policy covers standard trip interruption due to medical emergencies and mandatory evacuation days due to weather. Ultima Carolina, LLC will not refund in the event of evacuation for severe weather.

LOCKED CLOSETS
Contain owner's personal property. Please respect these locked closets, cabinets or rooms. They are NOT INCLUDED as part of your rental.

MAINTENANCE
All equipment in the cabins should be in working order. Please report any inoperative equipment to our office. Every reasonable effort will be made to promptly repair the same. No refunds will be made for inoperative air conditioners, appliances or for mechanical failure, or delays in utilities.

KEYS
If all keys are not returned, the renter will be charged $5 per key lost. A $30 remote replacement fee will be charged for lost remotes.

RESERVATION FEE
A one time nonrefundable fee of $20 is charged at time of reservation.

TAXES
Tax rates are calculated as of the time of this agreement. Tenant shall be responsible for payment of all applicable taxes according to rates in effect at the time of occupancy.

SECURITY DEPOSIT
All security deposits must be paid at the time of reservation by credit card or check. All renters must leave the rental unit in an undamaged condition and are responsible for any damages, repair costs and extra cleaning. Renters must report all damages and problems immediately. Renters are also responsible for any missing items from the rental unit and their replacement cost. The security deposit less any damage charges will be credited back to the renter within 45 days of departure.

LAST MINUTE RESERVATIONS
Renters who reserve homes less than three weeks before arrival must pay in full at the time of reservation.

CANCELLATIONS
A full refund will be made for any canceled reservations made prior to 60 days of the arrival date. Any cancellations made within 60 days of the arrival date, the following terms apply. In the event of a cancellation of a confirmed rental for any reason,Ultima Carolina, LLC must be notified immediately and will make every reasonable effort to re-rent the property. If the property is re-rented for the original vacation rental agreement amount, tenant will receive a refund of the advance rental payment less $50 cancellation fee plus tax. If re-rented for less than the original rate, tenant will receive the balance of the advance rental payment less $50 cancellation fee plus tax, plus an amount necessary to make full payment. All refunds will be made within 30 days of receipt of the re-rented advance rental payment. If the property is not re-rented, no refund will be paid.

PRIVACY
Ultima Carolina, LLC values you as a customer, and respects your privacy. We collect customer information for the purpose of helping you find and schedule the perfect rental for your vacation in the mountains. We safeguard and protect the information we receive from you. Rest assured, any personal information you provide is limited to internal use only. Ultima Carolina, LLC will not lend, lease, rent or sell this information to a third party or outside company.

PETS
No pets are allowed unless specifically authorized and permitted on property. Violation of the pet policy is grounds for immediate eviction without refund, pursuant to Sec.42A-23et.seq. of the Vacation Rental Act. Renters accept full responsibility for cost of any repairs, damages or extra cleaning needed due to the pet. If renters bring pets into the rental units without permission from Ultima Carolina’s Rental Department, they can be charged $200.

NO SMOKING
All units are designated as "No Smoking" on the premises. Violation of these policies are grounds for immediate eviction without refund, pursuant to Sec.42A-23et-seq. of the Vacation Rental Act. Renters will be charged $100 and they will be responsible for any costs associated with damage or cleaning needed as a result of smoking on the premises.

OCCUPANCY
NC law requires the total occupancy in units served by septic systems not to exceed two persons per bedroom. Max number allowed in each unit is indicated in the property description. Overcrowding or misrepresentation are grounds for immediate eviction without refund, pursuant to Sec.42A-23et-seq of the Vacation Rental Act. NO HOUSE PARTIES--Occupancy of the premises must not disturb the neighbors. Ultima Carolina, LLC can terminate this contract and ask renters to leave immediately without refund.

TELEPHONE USAGE
Cell phone signal is available within the community. Our cabin rentals have telephone service for local calls only. Please use a phone credit card or charge long distance calls to your home phone. A $25 service charge will be deducted from your security deposit in addition to any outstanding phone charges created during your stay. This is in accordance with NC Vacation Rental Act.

SATELLITE/CABLE TV
All of our rental units have satellite or cable television but the movie rental access is blocked. We recommend you rent movies locally.

ITEMS LEFT BEHIND
Ultima Carolina Rental Department is NOT responsible for any personal items left behind by renters. A $20 service fee plus the cost of shipping will be charged to renters for returning their personal property.

WATER
All of our rental units have private wells. Renters are asked to conserve water as much as possible.

ITEMS FURNISHED
Homes are furnished for normal housekeeping with dishes, cookware, flatware, glasses, and basic appliances. We are also pleased to provide bed linens and towels for all of our rentals.

ITEMS NOT FURNISHED
All renters must bring their own toiletries.

RECREATIONAL VEHICLES
All of our rental units are in a restricted subdivision where the use of recreational, camping, and ATV vehicles is prohibited.

TRASH
Household trash can be dropped in the green dumpster on property. If you have recyclables, you are welcome to drop them by the main office.

ALCOHOLIC BEVERAGES
BBeer and wine can be purchased at most local grocery stores and convenience stores within the city limits. The ABC store is located in the Bi-Lo shopping center.